Free Lifetime Warranty

We stand behind the quality and craftsmanship of our jewelry. Venini offers a free lifetime warranty against manufacturing defects on all Venini fine jewelry. This warranty does not apply to our collection of estate and vintage jewelry, since these pieces were not manufactured by Venini.

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. A $50 deposit will be taken before the shipment of your item to Venini for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If a warranty issue is found, Venini will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than Venini will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

- The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.

- Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.

- Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.

- The loss of a gemstone caused by damage from everyday wear or from other damage.

Venini offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please call us at 954.303.6361 for more information.

Venini Benefits Extended Service Plan

Protect your purchase with the Venini Extended Service Plan. At Venini, we are committed to providing excellent service and building lasting relationships. We stand behind our quality and craftsmanship as strongly as we stand behind our social mission. Our three-year Extended Service Plan provides additional peace of mind beyond our complimentary manufacturing warranty by protecting and upholding the quality of your Venini jewelry. When you purchase our Extended Service Plan, Venini will provide full inspection and cleaning for your new jewelry as well as covered repairs that may become necessary due to normal wear. Please call us at 954.303.6361 for more information.

Free Lifetime Diamond Upgrade

Venini is proud to offer free lifetime diamond upgrade. Any loose diamond purchased from Venini, excluding our lab created diamonds, can be exchanged for credit equivalent to the original purchase price for a new diamond that is at least fifty percent greater value. In order to be eligible, the diamond being upgraded must be accompanied with original documentation and must be in saleable condition. Upgrades are not available for colored gemstones, settings and jewelry, or lab created diamonds. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied. If the upgraded diamond cannot be set in your original engagement ring setting, you can exchange it for a precious metal credit as determined by Venini. We will recycle gold or platinum jewelry and offer a credit based on current metal prices. Please call us at 954.303.6361 for more information on our diamond upgrade policy.

Venini Temporary Setting Option

If you are confident about your choice of diamond, but would prefer that your partner participate in choosing the mounting, we offer a temporary mounting option. We will set your diamond in our classic 18K White Gold 2mm Comfort Fit solitaire engagement ring. Within 60 days of your initial purchase, you and your fiance may return the temporary mounting and choose from our extensive catalog of customized mountings. A $75 refurbishing fee will be deducted from the purchase price of the 18K White Gold 2mm Comfort Fit engagement ring for your use of the temporary mounting. The remaining balance will be credited towards the purchase of a new mounting. Please call us at 954.303.6361 to learn more about this option.

Colored Gemstone Policies

Venini is pleased to offer an extensive collection of one-of-kind loose colored gems. Venini will also mount your gem in any of our standard ring settings that accommodate that shape. If for any reason you are not completely satisfied with your loose gem or colored gem set in one of our standard mountings, it is eligible for our 30 day return or exchange policy as long as your item is in its original, unworn condition with the following exceptions: rings that have been resized, custom engraved, or previously exchanged.

Placing and Tracking Your Order

Venini provides online order processing or if you prefer, we can process your order over the phone. Please call us at 954.303.6361 to place your order. It is our pleasure to have one of our experienced representatives assist you! Please note that your order will be processed only after your credit card is approved or alternate payment is made. Once you place your order and payment is received, you will receive an order confirmation email. If you do not receive the confirmation email, call us directly at 954.303.6361. Please contact us to check the status of your order. Once Venini ships your order, you will receive another confirmation email indicating when you should expect to receive your package.


Please note that US sales tax requirements may be subject to change due to the recent Supreme Court ruling on sales tax.

For US Orders, Venini collects sales tax on orders shipped to addresses in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington state, West Virginia, Wisconsin, and Wyoming. For orders shipped to Canada, the UK, or Australia, Venini collects the relevant GST/PST/HST/VAT based on the country/province that the order is being shipped to. There are no additional duties for orders shipped to Canada, or Australia. For orders shipped to the UK, Venini collects the relevant duties for each order. Taxes and duties on orders will be calculated based on the rates in effect the date your order ships.

Gift Card

A Venini gift card is perfect for any occasion. You will receive your gift card reference code via email after your payment is complete and your full order is verified with details on how to use. To redeem your gift card, enter your unique reference code in the “Gift Card or Promo Code” field of your shopping cart. Venini does not collect sales tax on purchases of gift card. Customers may only purchase one gift card at a time. Gift cards are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund. Any unused portion of the gift card will remain available for future purchases under the same gift certificate reference code. Venini is not responsible for lost or stolen gift cards.

Special Requests

If you have a special request for an item of jewelry, don't hesitate to call one of our jewelry consultants at 954.303.6361 for assistance. We will do our best to accommodate your request.

Engraving Services

Many of our rings can be engraved for an additional $50 with a personalized message on the interior of the ring. Our website enables you to add a personalized message to your selected wedding ring. For engagement rings, please contact us for assistance. Please note: engraved rings are not eligible for return, resize, or exchange. Engraving may take 3 additional days for delivery.

Laser Engraving

The majority of our diamonds are laser engraved on the girdle with an identification number, such as the lab grading report number, and/or a unique symbol. Laser inscriptions are visible with a 10x magnification loupe and are not visible to the naked eye. These inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond. Please contact us to determine the exact laser engraving of your diamond.

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